DIY, freelancer or agency: who should run your social media?

An honest comparison for small UK outdoor brands: doing your own social media, hiring a freelancer or using an agency. Time, cost, commitment, and when each makes sense.

The short answer

Do it yourself if you enjoy it and can keep it going in your busiest weeks. Hire a freelancer if you want one person to take it on and you’re happy to manage them. Use an agency if you have a bigger budget and want a team. If you’re a small outdoor brand that wants it done properly without a long contract, a specialist who works month to month sits in the middle, and that’s where we are.

The options side by side

Swipe the table sideways to see all four.

Four ways to run a small brand’s social media
QuestionDoing it yourselfA freelancerAn agencyGraft Media
Who does the workYou, or someone on your teamOne person, often covering lots of industriesA team: an account manager, creatives, sometimes ad specialistsOne person, Connor Neill, who plans, edits and posts, and can film on site
Your timeThe most: planning, filming, editing, posting and replyingLess, but you’ll brief them and approve their workThe least day to day, plus meetings and approvalsFootage from a shot list (or none, if we film), plus approving posts
What you payYour time, and maybe some appsUsually an hourly, daily or per-post rateUsually a monthly retainer, sometimes with a set-up feeNothing for a two-week trial, then a monthly fee
CommitmentNoneDepends on the freelancerOften a minimum termRolling monthly, cancel any time
Outdoor know-howYours, which is the best there isDepends who you findDepends on the agencyOutdoor brands are all we work with
Best forBrands with the time and a knack for itBrands that want help and are happy to manage someoneBrands with bigger budgets, or that want ads, design and PR in one placeSmall outdoor brands that want it done without a long contract

Doing it yourself

Nobody knows your product or your customers better than you, and some of the best small-brand accounts are run by the founder. If you enjoy it and can protect a regular slot for it in your week, doing it yourself can work well.

The trap is consistency. Social media is usually the first thing to slip when you’re busy, and busy is exactly when you have the most to show. If your feed goes quiet every time orders pick up, that’s a sign it needs a different home.

If you’re doing it yourself:

  • Plan a month at a time, so you’re not deciding what to post on the day.
  • Batch your filming, and keep a bank of clips for quiet weeks.
  • Schedule posts. Meta Business Suite schedules to Instagram and Facebook for free.
  • Pick one or two platforms and do them well, rather than five badly.

Hiring a freelancer

A good freelancer can be a great fit for a small brand: one person who gets to know you, usually on flexible terms. The quality varies enormously, though, so choose carefully.

  • Check they understand your customers. Someone who mostly does cafés and salons may not know what makes a wild camper stop scrolling.
  • Ask what happens when they’re away. One person means no cover for holidays or illness.
  • Be clear about what’s included: planning, filming, editing, captions, posting, replying to comments, reporting.
  • Agree who owns the content they make for you.

Using an agency

Agencies bring a team: more skills under one roof, cover for holidays, and often ads, design and PR alongside social. For a brand with the budget, that breadth is valuable.

  • Ask who will actually do the work. The person who pitches isn’t always the person who makes your posts.
  • Check the contract length and notice period before you sign.
  • Ask about brands like yours. A small outdoor brand can get lost on a client list of much bigger names.

Questions to ask whoever you hire

  1. Who will actually plan, film, edit and post for us?
  2. How will you measure whether it’s working, and against what?
  3. Can we approve posts before they go out?
  4. Who owns the accounts and the content?
  5. How long are we committed for, and what’s the notice period?
  6. Have you worked with brands like ours? Can we see the work?

We’d answer the last one honestly: we’re new, so we don’t have client results to show yet. That’s why the first two weeks are free, so you can judge the work on your own accounts.

Where we fit, and where we don’t

Graft Media is the middle ground: one specialist, working only with small outdoor brands, on rolling monthly plans after a free two-week trial. You get the person you speak to on the first call, from the plan through to the report.

It’s not for everyone, and it’s better to say so:

  • We’re one person, so we only take on a few brands at a time, and only run a few trials at once.
  • We’re new, so there’s no wall of client logos. Judge us on the trial.
  • Social media is what we do. We can run paid ads as an optional extra, but if you need a full marketing department, an agency is the better fit.

Our two plans side by side

What each plan includes
What’s includedYou film, we editWe come to you
Who filmsYou, from our monthly shot listConnor, on site
A monthly content calendar, built around your goalIncludedIncluded
Editing and captionsIncludedIncluded
Scheduling and posting on Instagram and Facebook (TikTok coming soon)IncludedIncluded
A monthly report against your baselineIncludedIncluded
Best forBrands already filming on their phonesBrands with no time to film, or kit that needs to be seen in use
PriceAgreed after your free trialAgreed after your free trial
ContractRolling monthly, cancel any timeRolling monthly, cancel any time

On-site filming depends on distance, and we’ll talk it through on the call. Boosting posts and paid advertising are optional extras on either plan. Every plan starts with a free two-week trial.

Questions

Something I haven’t covered? Get in touch.

Can I start doing it myself and hand it over later?

Yes, and it’s a good way round. You’ll learn what your customers respond to, and whoever takes over will have something to build on. Keep a note of what’s worked so you can hand it on.

Is a freelancer cheaper than an agency?

Often, but compare what you get rather than the rate. Check how much planning, filming, editing, posting and reporting is included, how much of your time it still needs, and how long you’re committed for.

Who should own my social media accounts?

You should, whoever runs them. Give the people working for you access rather than handing over your accounts, and make sure the content they make for you is yours to keep if you part ways.

Rather hand it over?

That’s what we do. Book a 15-minute chat and we’ll look at your brand, agree a goal and send you a shot list. The first two weeks are free.